Return Window

We accept returns within 7 days of the original purchase date for unopened and unused products only.

Return Conditions

• ✅ Product must be in original, unopened packaging
• ✅ All accessories, manuals, and warranty cards included
• ✅ Product must be in brand new, resalable condition
• ✅ Proof of purchase required (invoice or receipt)
• ❌ No returns on opened or installed products
• ❌ No returns on products with missing packaging

Return Process

1. Contact us within 7 days to request return authorization
2. We provide a Return Merchandise Authorization (RMA) number
3. Package product securely with RMA number visible
4. Ship product back to us at your expense
5. Refund processed within 5-7 business days after inspection

Warranty Coverage Table

Warranty Claims Process

1. Contact us with purchase details and issue description
2. Provide proof of professional installation
3. We assess the warranty claim (typically 1-2 business days)
4. If approved, repair or replacement arranged
5. Shipping costs covered by us for warranty claims

Warranty Exclusions

• ❌ Products damaged due to improper installation
• ❌ Products installed by non-accredited installers
• ❌ Damage from accidents, misuse, or neglect
• ❌ Normal wear and tear
• ❌ Products modified or repaired by unauthorized persons

Refund Processing

• ✅ Refunds issued to original payment method
• ✅ Processing time: 5-7 business days
• ✅ 15% restocking fee for returns without valid reason
• ❌ Original shipping costs non-refundable
• ❌ Return shipping costs customer’s responsibility

Defective Products (Out-of-Box)

• ✅ Contact us within 48 hours of receiving product
• ✅ Do not install the product
• ✅ We provide prepaid return label for defective items
• ✅ Replacement shipped at no additional cost